FAQ
Local Delivery
We deliver to Kelowna, West Kelowna, and Lake Country.
There is no minimum order and free delivery starts at $50. Lake Country has a minimum order of $80, comes with free delivery.
Orders under $50 with have a delivery fee of $6.
Deliveries start at 11am and can run all night.
However, our last call is at 7:30PM. If you are paying by e-transfer we must receive the payment before 7:30PM as well. All orders after 7:30PM will be delivered the following day.
Appoximately 1-2 hours to deliver your order. A call/text will be sent within 30 mins of your purchase to confirm your order.
Failure to reply or answer will result in a nondelivery.
If you are not happy with your order, contact our customer service team. We will be happy to assist you.
250.575.5908 (call or text)
info@weeddeliverykelowna.io
Please note: The return shipping charges are not covered for shipped orders.
To change or cancel your order contact us with your order number.
250.575.5908 (call or text)
info@weeddeliverykelowna.io
Please contact customer support and we will be happy to assist you.
Mail Orders
Shipment processing time
All orders placed before 5pm will be shipped out the same day. Orders placed on weekends or holidays will be shipped out the next business day.
Shipping rates & delivery estimates
Shipping method: Xpresspost Canada Post
Estimated delivery time: 2-4 business days.
Shipping cost: $15.00 – $22.00 (varies on location)
Shipment confirmation & Order tracking
You will receive an automated shipment confirmation email from Canada Post once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please check your spam and junk mail folders for this email.
Weed Delviery Kelowna will not take responsibility for lost orders due to:
- Wrong address provided by the customer
- Customer change of address
- Theft after delivery
- Package being rejected upon delivery (concierge or other)
Packages with incomplete or incorrect addresses (missing unit #) will be undeliverable by Canada Post. No refunds or replacements will be give for this mistake. PLEASE ENTER THE CORRECT ADDRESS.